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Your adad77 account connects directly to Upay and Bank Transfer so your wallet balance reflects what you put in and what you take out — no detours through unsupported channels.
Putting money into your account starts from the deposit counter inside your signed-in dashboard. We route deposits through Upay and direct Bank Transfer — the two channels we have configured for Bangladesh.
Log in and navigate to the banking section of your account dashboard. The deposit counter is listed under your wallet summary — tap or click it to open the payment method selector.
Select either Upay or Bank Transfer from the available routes shown. Only the methods active on your account profile appear here; if a route is greyed out, it is not available for your current session.
Type the amount in the field provided, review the summary screen that appears, then confirm. The form shows only the fields that apply to the route you chose — follow what is displayed, not a third-party set of steps.
After the channel confirms the transaction, your available balance updates in the wallet area. Check the transaction history line for the reference number — you will need it if you ever raise a query.
Withdrawals go back through the same channel options: Upay or Bank Transfer. The withdrawal counter sits in the same banking section as deposits — open it from your signed-in account, not from any external page.
From your signed-in dashboard, go to the banking section and select the withdrawal option. The counter displays the methods available for outbound transfers on your account — these match your verified deposit routes.
Choose Upay or Bank Transfer depending on which route is active for your account. The form adjusts to show only the fields required for the method you select — enter the details exactly as registered on that channel.
Enter the withdrawal amount, then complete any identity or wallet-ownership fields the account area presents. Do not skip fields the form marks as required — incomplete submissions pause the request until the information is provided.
Once you submit, a reference number appears on the confirmation screen and in your transaction history. Copy or note it down; this is the number you quote to support if the withdrawal status does not move as expected.
Your account may prompt verification at certain points — typically before a first withdrawal or when the system flags a mismatch between the wallet details you registered and the payment channel you are using.
Verification instructions appear inside your signed-in account, not via email or external links. Open the verification section shown in your dashboard and complete each field as labelled — the fields displayed are specific to your account state.
The name and account details you register for Upay or Bank Transfer should match what your account holds. Mismatches between the two are the most common reason a withdrawal verification step is triggered.
If a verification step is marked as required, the account will not release withdrawal requests until it is completed. Work through the fields shown; if a field is unclear, use the support route rather than guessing or leaving it blank.
If a verification check stays open after you have completed all displayed fields, contact support directly. Quote your account reference and describe the specific field or step that is not resolving — this helps the team locate your record quickly.
Two payment channels are configured for Bangladesh accounts on adad77: Upay and direct Bank Transfer. Both are available for deposits and withdrawals from the banking section of your account.
Upay is a mobile wallet channel available for both deposits and withdrawals. Link your Upay account details in the payment section and ensure the registered name matches your adad77 account before initiating a transfer.
Direct Bank Transfer lets you move funds between your bank account and your adad77 wallet. Use the bank details shown in the deposit or withdrawal counter — do not transfer to any account number not displayed in your signed-in session.
Every deposit and withdrawal you make through adad77 generates a transaction record in your account history. When you send money via Upay or Bank Transfer, the channel on the other side also produces its own reference.
Each transaction in your adad77 account history carries a unique reference number. Copy this from the history line immediately after a deposit or withdrawal — it is the only identifier that links your account record to the channel's own transaction log.
Your account history shows a status label on every transaction: pending, confirmed or failed are the typical states. A pending status means the channel has not yet confirmed receipt; a confirmed status means the balance has updated. Check the label before contacting support.
Open the transaction history from your signed-in dashboard to see a dated log of every deposit and withdrawal. The log shows the method used, the amount, the reference number and the current status — all in one view without needing to check external statements.
For any transaction you intend to query, save the reference number, the date and time shown in your account history, and a screenshot of the status label. These three details are what support needs to locate and review the transaction on the channel side.
Every transaction on adad77 runs through your signed-in account session — deposits and withdrawals are only accessible once you have authenticated. The payment counter shows channel details only within the secure session, so you are not asked to send money to any external address outside of that flow.
Always confirm you are on the adad77 domain before entering account credentials or payment details. Bookmark the correct address. Any page requesting your login or payment information outside of adad77 is not part of our platform and should be treated with caution.
The account verification process exists to confirm that the wallet or bank account used for payouts belongs to the same person who holds the adad77 account. Completing the fields shown in your account area is how this confirmation is established — it protects your balance from unauthorised withdrawal requests.
When you register Upay or Bank Transfer details, the name on the payment channel must match your account. This single-owner rule means funds can only move to and from accounts in your name — a structural control rather than a procedural suggestion.
If a transaction looks wrong, a payment counter behaves unexpectedly, or a verification step will not resolve, contact support through the route published in your signed-in account. Quote your account reference number and the relevant transaction reference so the team can locate your record without delay.
These questions cover the banking steps, account checks and transaction queries that come up most often. If your specific situation is not covered here, the support route in your signed-in account area is the right place to raise it directly with the team.
Deposits on adad77 are available through Upay and Bank Transfer for supported Bangladesh accounts. Open the deposit counter inside your signed-in dashboard to see which routes are active on your profile — availability depends on your account status and eligible region.
After you confirm a deposit, check the transaction history in your account. The status label updates from pending to confirmed once the payment channel reports receipt. Your available balance also reflects the addition at that point. If neither updates, note the reference number and contact support.
Pending means the payment channel has not yet confirmed the outbound transfer. Processing times vary by channel and network load.
The fields required for verification appear inside your signed-in account area and depend on the check triggered. Generally, the name on your adad77 account should match the name registered on your Upay or bank account. Follow only the fields displayed — do not submit documents not requested.
No. The bank account or Upay account you register for withdrawals must be in your own name — the same name on your adad77 account. Mismatched names trigger a verification hold. Update the registered details in your account banking section to match before submitting a withdrawal.
Take a screenshot of the transaction history line showing the reference number, amount and status label. Then contact support through the route in your signed-in account and quote the reference number. Do not initiate a second transaction to correct a suspected error before speaking with the team.